Refund Policy & Terms of Service.
At Leaping Goat Coffee, we strive to provide our customers with high-quality coffee and exceptional service. We understand that sometimes issues may arise with your purchase, and we want to ensure that you are satisfied with your experience. Please review our refund policy below:
- Damaged or Not as Advertised Products: If you receive a coffee product that is damaged during shipping or does not match the advertised description, please contact our customer support team within 3 days of receiving the item. We will require you to provide relevant details and, if applicable, supporting evidence such as photographs of the damaged product. Once we have assessed the issue, we will offer you the following options:
- Full Refund: We will refund the full purchase amount to your original payment method.
- Replacement: We will send you a new product at no additional cost, subject to availability.
- Perishable Nature of Coffee: Since coffee is a perishable product, we cannot accept returns or offer refunds for products due to change of mind, personal taste preferences, or dissatisfaction with the flavor profile. We provide detailed product descriptions, including origin, flavor notes, and brewing recommendations, to help you make an informed purchasing decision.
- Customer Error or Failure to Follow Instructions: If you encounter any issues related to the quality or taste of your coffee due to customer error or failure to follow brewing instructions, we cannot provide a refund. However, we encourage you to reach out to our customer support team, and we will be happy to assist you with any brewing or product-related queries.
- Refund Process: To request a refund for a damaged or not as advertised product, please contact our customer support team at firstname.lastname@example.org or 0499555177. Provide the necessary information, including your order number, a description of the issue, and any supporting evidence. Our team will guide you through the refund process, ensuring a prompt resolution.
Terms of Service:
Please read the following terms of service carefully before using Leaping Goat Coffee (referred to as "the Website"). By accessing or using the Website, you agree to be bound by these terms of service:
- Coffee Sales and Age Restrictions: The Website sells coffee products and is intended for use by individuals who are at least 18 years old as recommended by experts in the field. There is no legal age limit for drinking coffee, but it is recommended that children between the age of 12 and 18 should consume no more than 100 milligrams of coffee per day. By accessing and using the Website, you confirm that you understand the risks associated with excessive caffeine consumption.
- Product Information and Accuracy: We make every effort to provide accurate and up-to-date information about our coffee products, including descriptions, pricing, and availability. However, we do not warrant the completeness, reliability, or accuracy of any information on the Website. We reserve the right to modify or update product information without prior notice.
- Intellectual Property: All content on the Website, including text, images, logos, and graphics, is the property of Leaping Goat Coffee Co, and is protected by intellectual property laws. You may not use, reproduce, distribute, or modify any content from the Website without obtaining prior written permission from Leaping Goat Coffee Co.
- Limitation of Liability: We strive to provide a smooth and error-free online shopping experience. However, Leaping Goat Coffee will not be held liable for any damages or losses arising from the use or inability to use the Website, including but not limited to direct, indirect, incidental, consequential, or punitive damages.
- Governing Law and Jurisdiction: These terms of service shall be governed by and construed in accordance with the laws of Australia. Any disputes arising from the use of the Website shall be subject to the exclusive jurisdiction of the courts located in Australia.
By using the Website, you acknowledge that you have read, understood, and agreed to these terms of service.